FAQs

Below are some of the most frequently asked questions we receive. If the answer you’re looking for isn’t here, let us know about it.

As our modules are stored in our state of the art secure facility in Neerabup, we do require 24 – 48 hours notice for access to your items.

Yes all of our trucks are equipped with the necessary tools to dismantle and reassemble items, this is incorporated in the hourly rate. However we are experts at moving and can absolutely help you dismantle your items. While we will do our best to help out we cannot guarantee the same success at assembling items as a cabinet maker can! For example home theatre.

No problem. We have a minimum charge of 3 hours including travel.

Yes we sure do. We have partnered with over 6 of the best removals companies interstate to ensure we can help you with your move.

All of the trucks are fully equipped removal vehicles and are stacked with a range of ties, blankets and trolleys needed for a normal move.  If you do have an item out of the ordinary eg marble table, pool table, piano, jarrah or marri furniture, glass topped tables etc please inform the office staff when making your booking to ensure we are fully equipped and prepared for your specific needs.

Yes we move these items at no additional charge, this is incorporated in your move.  We dont move either of these items up or down flights of stairs.  These items are rolled on trolleys that are designed particularly for them.  We do not physically carry these items at any stage.

We are a fully insured company. The only thing not covered by our insurance is electrical faults, which means if you transport an item eg. fridge from one property to another and it does not work for any apparant reason, we cannot cover that. If your item is damaged during the removal by our removalists, if it is deemed to be our fault or negligence has occurred and the item has not been repaired before, we will repair if possible or forward the item to our insurer.   Any claims must be forwarded within 24 hours and monies owing for the removal needs to be finalised.  An insurance claim will incur an excess to the client.

Payment is by cash, cheque or credit card. A surcharge of 2.5% applies to credit card payments.

Our trucks range from 37-56 cubic metres. The average being 46 cubic metres. They are able to hold the contents of a standard 4-bedroom home.

Yes, subject to availability. Give us a call as soon as possible, and we’ll do our best to fit you in!

Between 1-2 weeks is recommended. More time may be required in busy periods, including school holidays and the weeks leading up to Christmas.